IBOL COMPLAINT MEMORANDUM

 

 

††††††††††† DATE:††††††††††† April 7, 2010

 

††††††††††† TO:††††††††††††††††† Idaho Speech and Hearing Services Licensure Board

 

††††††††††† SUBJECT:††††† Investigative Report

 

Fiscal Year 2010 (to date)

††††††††††† Total Complaints received†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 4

††††††††††††††††††††††† (Including 1 CE audit file.)

††††††††††† Status:

††††††††††††††††††††††† Closed by Board action††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 2

††††††††††††††††††††††† Remaining under investigation††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1

††††††††††††††††††††††† Awaiting Board determination†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1

 

Fiscal Year 2009

††††††††††† Total Complaints received†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 13

††††††††††††††††††††††† (Including 1 CE audit file.)

††††††††††† Status:

††††††††††††††††††††††† Closed by Board action††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 5

††††††††††††††††††††††† Closed following disciplinary action††††††††††††††††††††††††††††††††††††††††††††††††††††††† 4

††††††††††††††††††††††† Pending Office of the Attorney General††††††††††††††††††††††††††††††††††††††††††††††††† 2

††††††††††††††††††††††† Remaining under investigation††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1

††††††††††††††††††††††† Awaiting Board determination†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1

 

Fiscal Year 2008

††††††††††† Total Complaints received†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 10

††††††††††† Status:

††††††††††††††††††††††† Closed by Board action††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 7

††††††††††††††††††††††† Closed following disciplinary action††††††††††††††††††††††††††††††††††††††††††††††††††††††† 2

††††††††††††††††††††††† Pending Office of the Attorney General††††††††††††††††††††††††††††††††††††††††††††††††† 1

 

Fiscal Year 2005

††††††††††† Total Complaints received†††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 15

††††††††††† Status:

††††††††††††††††††††††† Closed by Board action††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††††† 13

††††††††††††††††††††††† Closed following disciplinary action††††††††††††††††††††††††††††††††††††††††††††††††††††††† 1

††††††††††††††††††††††† Pending Office of the Attorney General††††††††††††††††††††††††††††††††††††††††††††††††† 1

 

For Board Determination:

 

I-SHS-2009-5C alleged that R failed to refund the entire purchase price when C returned aids within the 30-day period.Investigation revealed that R did not refund C $750 of the $4690 purchase price (or approximately 16% of the purchase price), and the non-refundable $750 was clearly stated in Cís contract with R.Investigation also revealed that when R discovered that C disputed the non-refundable portion, R zeroed-out Cís account.†† C informed the investigator that R has not attempted to collect the non-refundable portion.IBOL recommends the Board authorize closure.

 

I-SHS-2010-4C alleged that R refused to refund money for a repair that was never made.Investigation revealed that C received the hearing aids in May 2002 and the aids had a 2-year electronic warranty with a 1-year loss and damage warranty.C sent the hearing aid to the factory for repairs on 12/6/04 and it was returned to C with a $250 charge that included a 6-month electronic warranty, which was extended an additional month by R as a courtesy.On 8/23/05 C again sent the same aid to the factory for repairs and it was returned to C on 8/29/05 with a $250 repair charge that included another 6-month warranty. On 9/11/09 another HAD sent the unit to the factory for repair and it was returned to C with a $133 charge for replacement of the transducer, cleaning and adjustment, and replacement of microphone and tube, and on 1/15/09 R repaired the aid in the office at no charge.R stated that he has done the best that he could to resolve Cís complaints.Documentation submitted by R supports that the warranty on the aid had expired and that repairs were made to the aid; therefore, IBOL recommends that the Board authorize closure.