IBOL COMPLAINT MEMORANDUM

 

 

            DATE:            February 11, 2010

 

            TO:                  Idaho Speech and Hearing Services Licensure Board

 

            SUBJECT:      Investigative Report

 

 

Fiscal Year 2010 (to date)

            Total Complaints received                                                                                                 4

                        (Including 1 CE audit file.)

            Status:

                        Closed by Board action                                                                              2

                        Remaining under investigation                                                                  2

 

Fiscal Year 2009

            Total Complaints received                                                                                               13

                        (Including 1 CE audit file.)

            Status:

                        Closed by Board action                                                                              4

                        Closed following disciplinary action                                                        4

                        Pending Office of the Attorney General                                                  2

                        Remaining under investigation                                                                  2

                        Awaiting Board determination                                                                   1

 

Fiscal Year 2008

            Total Complaints received                                                                                               10

            Status:

                        Closed by Board action                                                                              6

                        Closed following disciplinary action                                                        2

                        Remaining under investigation                                                                  1

                        Awaiting Board determination                                                                   1

 

Fiscal Year 2005

            Total Complaints received                                                                                               15

            Status:

                        Closed by Board action                                                                            13

                        Closed following disciplinary action                                                        1

                        Pending Office of the Attorney General                                                  1

 

For Board Determination:

 

I-SHS-2008-9  C alleged that R failed to provide adequate service and completed a credit check without C's permission.  INV revealed that C signed the credit application.  In addition, R informed the investigator that he has been working with C and has replaced the aids twice beyond the 30-day return, and that R has done everything possible to make C happy.  R stated that he has met with C during non-business hours to accommodate C's schedule and has traveled extensively to C's workplace to adjust the aids. C informed the investigator that the aids are working satisfactorily now.   IBOL recommends that the Board authorize closure.

 

I-SHS-2009-1  C alleged that R failed to provide a refund for returned aids.  IINV revealed that the company for which R worked is out of business and all phone numbers have been disconnected.  At the 8/27/09 and 1/6/10 meetings, the Board reviewed similar complaints against the company and found it was the responsibility of the company, not the licensee, to honor the refund.  In addition, the Attorney General's Office Consumer Protection Division reports to IBOL that it is attempting to work out a settlement with the company on behalf of consumers.  Therefore, IBOL recommends that the Board authorize closure.