IBOL COMPLAINT MEMORANDUM

 

 

            DATE:            January 6, 2010

 

            TO:                  Idaho Speech and Hearing Services Licensure Board

 

            SUBJECT:      Investigative Report

 

 

Fiscal Year 2010 (to date)

            Total Complaints received                                                                                                 4

                        (Including 1 CE audit file.)

            Status:

                        Closed by Board action                                                                              2

                        Remaining under investigation                                                                  2

 

Fiscal Year 2009

            Total Complaints received                                                                                               13

                        (Including 1 CE audit file.)

            Status:

                        Closed by Board action                                                                              2

                        Closed following disciplinary action                                                        3

                        Pending Office of the Attorney General                                                  3

                        Remaining under investigation                                                                  3

                        Awaiting Board determination                                                                   2

 

Fiscal Year 2008

            Total Complaints received                                                                                               10

            Status:

                        Closed by Board action                                                                              6

                        Closed following disciplinary action                                                        2

                        Remaining under investigation                                                                  2

 

Fiscal Year 2005

            Total Complaints received                                                                                               15

            Status:

                        Closed by Board action                                                                            13

                        Closed following disciplinary action                                                        1

                        Pending Office of the Attorney General                                                  1

 

For Board Determination:

 

I-SHS-2009-2 and I-SHS-2009-4   Cs alleged that R failed to (1) provide a refund and (2) honor the warranty and provide a year's supply of batteries as agreed to in the purchase agreement.  INV revealed that the company R worked for is out of business, all phone numbers were disconnected, and R is owed back wages from the company.  At its 8/27/09 meeting, the Board reviewed another complaint against the company and found it was the responsibility of the company, not the licensee, to honor the refund.  In addition, the Attorney General's Office Consumer Protection Division reports to IBOL that it is attempting to work out a settlement with the company on behalf of consumers.  Therefore, IBOL recommends that the Board authorize closure.