IBOL COMPLAINT MEMORANDUM

  

            DATE:               June 12, 2009 

            TO:                     IDAHO BOARD OF OPTOMETRY 

            SUBJECT:       Investigative Report

 

Fiscal Year 2009 (to date)

            Total Complaints received                                                                                          8
                        (Including 6 CE audit files.)

            Status:
                        Closed by Board action                                                                       1
                        Pending Office of the Attorney General                                         1
                        Pending IBOL disciplinary action                                                     3
                        Remaining under investigation                                                         1
                        Awaiting Board determination                                                          2

 

Fiscal Year 2008

            Total Complaints received                                                                                          4

            Status:
                        Closed by Board action                                                                       1
                        Remaining under investigation                                                         2
                        Awaiting Board determination                                                          1

 

For Board Determination: 

I-OPT-2008-2                      C alleges that R wanted to make a sale and would not tell C that R does not sell the specific product and then sold C another lens that did not work for the C. INV revealed that C was examined by R and fitted with soft contacts. R maintains that C agreed to try the soft contacts with the understanding that C could order hard contacts after the trial if desired. INV did not reveal evidence to support the allegation or a violation. IBOL recommends the Board authorize closure.

I-OPT-2009-5                      The audit shows that documentation of  hours of approved CE submitted were obtained outside this period. IBOL sent a notice of violation and consent order to R. Additional documentation was submitted by R and a review concluded that R had met the requirement for the period in question.  IBOL recommends the Board authorize closure. 

I-OPT-2009-8                      C alleged the R examined the C and then sold the C a pair of glasses.  The C was not satisfied with the glasses and returned them but the R will not refund the money to the C. INV revealed that R confirmed that C purchased glasses and later wanted a refund. R said C's sight was deteriorating due to age and mild cataracts.  R agreed to work with C to help with any problems, but would not provide a refund due to the time C had worn the glasses. INV revealed that C was not interested in working with R because another OPT was now seeing C.  R provided complete documentation and confirmed that C could return for new lenses or frames as appropriate at reduced cost. INV did not reveal evidence of a violation of law or rule. IBOL recommends the Board authorize closure.


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Last Modified - Thursday, June 11, 2009