MEMORANDUM

                DATE:                 December 19, 2006 

                TO:                       Idaho State Contractors Board

                FROM:                Bureau of Occupational Licenses 

                SUBJECT:         Complaint Investigation Report   

 

FY2007: To date, three hundred - thirty-two (332) complaints have been received. Of those, four (4) have been closed following Board determination; one hundred one (101) have been referred for disciplinary review; one hundred thirty-six (136) are under investigation; and ninety-one (91) await Board determination.

FY2006: Fifty-six (56) complaints were received.  Of those, seventeen (17) have been closed following Board determination; thirteen (13) have been referred for disciplinary review; twenty-two (22) remain under investigation; and four (4) await Board determination.

Complaint issues are as follows:

Unregistered practice - 43
Competency - 11
Unsafe / Incomplete Construction - 23
Standard of Practice - 19
Contract issue - 18
Failure to deliver - 18
Fraud / Dishonest conduct - 20
Failure to Obtain Permit - 3
Conviction - 2
Liability Insurance - 231

For Board Determination:

CON-P3B-02-2006-6            C alleged that R was hired to renovate C's home. During the process of renovation R financially scammed C, preformed shoddy work, and had numerous inspectors after him. INV revealed that the project took place prior to July 2005 and prior to R becoming registered. C failed to provide a timeline of activities and has not proven to be reliable with information. Based on the project being prior to the registration act, IBOL recommends the Board authorize closure.

CON-P1-04-2006-25            C alleged that R confessed to using funds received for C's home construction project to pay other outstanding bills on other unrelated jobs and personal expenses. A search of IBOL records indicate that R is not registered as a contractor. INV revealed that C was awarded a civil judgment against R. INV confirmed allegations and that R has moved from the state, leaving no forwarding address. INV also revealed that the project took place in May, 2005. Due to the lack of jurisdiction, IBOL recommends the Board authorize closure.

CON-P4A-2-2006-32            C alleged that R was contracted to perform landscaping work, and that R has repeatedly delayed and avoided to refund monies that were paid, and that services and materials were never received. IBOL records confirm R was registered in January 2006. INV revealed that R was ordered by District Court in March 2006 to pay C $1,780 and has failed to comply. INV revealed evidence to support a possible violation and sent to DAG for review.  DAG review found that since the work preformed was prior to the Contractor Registration Act, the Board does not have jurisdiction in the matter and recommended closure. Based on the review by the Attorney General, IBOL recommends the Board authorize closure.

CON-P1-2-2006-54                C alleged that R was hired to replace tub and shower wall and new flooring for $596.00 and was not registered. Documents received with complaint reveal that the contract was dated prior to the registration act. INV also revealed that R did subsequently register. Due to the timing and amount of the job, and R's registration, IBOL recommends the Board authorize closure.

CON-P4A-01-2007-269            C alleged that R failed to complete a project contracted in the amount of $625.00. INV revealed that the work began in May 2005 and C's last contact with R was July 2006. INV revealed that R is not registered and does not contract for services above the $2000 limit. Based on the exemption, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-P1-01-2007-274              C alleged that in June or July 2005 he paid R for a bid of $675.00 for a brick walkway which is less than acceptable to the C. INV revealed that R is not registered and does not contract for services above the $2000 limit. Based on the exemption, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-P3C-04-2007-280                C alleged R constructed a log cabin using inferior logs which C claims are split and cracked. INV revealed the contact was dated in May 2005 prior to the enactment of the Contractor registration act. Based on the lack of jurisdiction, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-P3-01-2007-281               C alleged that he purchased a home which was built in November 2005 by R. Home has numerous structural defects along with other miscellaneous problems. INV revealed that the home was built in November 2005, prior to the enactment of the Contractor registration act. Based on the lack of jurisdiction, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-P4A-02-2007-283                C alleged that R failed to deliver the remaining pieces of furniture which C purchased at a home and garden show. INV revealed the items were purchased in Portland, Oregon. C is a Washington resident. INV revealed that R resides in Idaho & builds wood furniture and is not registered. Due to the out-of-state transaction which is beyond the jurisdiction of the Board and the activity is not contracting as defined, IBOL recommends closure with an advisory letter to C.

CON-P3B-02-2007-285                C alleged that she paid R $775.00 to remove a bath tub and replace with a new shower. R has failed to complete the project. INV revealed that R is not registered and does not contract for services above the $2000 limit. Based on the exemption, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-P3C-03-2007-287                C alleged that they purchased a home constructed by R, and they continue to experience cold air coming through the windows and from the attic; and all the doors have buckled. INV revealed that R built the home in in October 1999, prior to the enactment of the Contractor registration act. Based on the lack of jurisdiction, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-P3C-03-2007-322                C alleged that R failed to properly install siding & that siding keeps falling off.  INV revealed that the original work was done in October of 2004, well prior to the Contractor registration act.  Based on the lack of jurisdiction, IBOL recommends the Board authorize closure with an advisory letter to C.

CON-(17 files)           C alleged that R failed to provide proof of liability insurance after IBOL received a cancellation notice from the insurance company. IBOL then received notice of R's wish to cancel registration due to being out of business. IBOL recommends the Board authorize closure.

CON-(48 files)            C alleged that R failed to provide proof of liability insurance after IBOL received a cancellation notice from the insurance company. INV revealed that no information was received indicating that R's insurance had cancelled. IBOL recommends the Board authorize closure.

CON-(16 files)            C alleged that R failed to provide proof of liability insurance after IBOL received a cancellation notice from the insurance company. Documentation was later received by IBOL confirming insurance coverage did not lapse. IBOL recommends the Board authorize closure.

CON-(2 files)             C alleged that R failed to provide proof of liability insurance after IBOL received a cancellation notice from the insurance company. Documentation was later received by IBOL confirming insurance coverage did lapse for less than 1 week. IBOL recommends the Board authorize closure with an advisory regarding the insurance requirement.


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Last Modified - March 08, 2009