COMPLAINTS

The responsibilities of regulatory boards often include the review of complaints against licensees/registrants and the application of appropriate disciplinary action against those who have acted improperly.

The Idaho Bureau of Occupational Licenses (IBOL) provides all of the investigative and inspection duties required of the boards under contract with IBOL.

Please mail your complaint to the IBOL office at the address shown on the Complaint Form or fax it to (208) 334-3406. 

If you are considering filing a complaint, please read the Notice to Complainants.

You are also able to submit your complaint online, once you register to access this free online service.  Go to 'Filing a Complaint Online' under the Quick Links column on the right side of the page. You will receive e-mail acknowledgement of your online complaint.

Specific information and documentation will help expedite the investigative process. Please be sure to include the following information with your complaint:

  • Your name, home address and phone number, work or other daytime phone number, and e-mail address if you have one; 
  • The name, address, phone number, and profession of the individual you are complaining about;
  • The dates and sequence of events constituting your complaint;
  • The names of any witnesses to your complaint - especially other licensed/registered individuals you may have seen who can provide information or give a second opinion;
  • Any evidence such as written documents, contracts, or pictures (copies are fine);
  • Any other information that you think would be of assistance to the investigation; and
  • Your signature on the complaint form.

When your complaint is received by IBOL, it is reviewed to determine whether an investigation should be conducted. In order to proceed with an investigation, IBOL must determine whether (1) those involved are under the jurisdiction of the Board, and (2) the complaint related to the possible violations of the Board's laws or rules.

In cases where the Board does not have jurisdiction, you will be notified and may be referred to other agencies or resources. If an investigation is appropriate, the complaint is assigned to one of IBOL's investigators and you will receive notification.  Once the investigation process is complete, the entire file is reviewed to determine whether further action is warranted. Possible action by the Board includes:

  • Closing the file without action;
  • Sending an advisory or educational letter;
  • Negotiating a settlement through a consent agreement; or
  • Filing formal charges and scheduling an administrative hearing.

Once the Board has entered a final decision in the case, the matter is closed and both the complainant and the respondent are notified. 

All formal disciplinary actions are a matter of public record and are available from IBOL for public inspection upon request.



SUBMITTING A COMPLAINT

There are three ways to file a complaint.

1. You may download a Complaint Form, provide the requested information, print & sign the form, attach copies of any documents which relate to the problem, and mail it to the IBOL office address as shown on the complaint form. You will receive written acknowledgement of your complaint.

2. NEW SERVICE NOW AVAILABLE: You are now able to submit your complaint online, once you register to access this free online service.  Go to 'Filing a Complaint Online' under the Quick Links column on the right side of the page. You will receive e-mail acknowledgement of your online complaint.

3. You may also request a Complaint Form by calling (208) 334-3233 or by e-mailing the Investigative Unit.

We must receive your completed and signed Complaint Form before we are able to take any action concerning your complaint.

We depend a great deal on individuals who, like you, who are willing to provide us with information concerning possible violations of Idaho regulatory laws. We cannot, however, act as a private attorney for those bringing complaints to our attention. Our role in any action arising out of a complaint is to act on behalf of all the people of Idaho. Several additional options may be appropriate for you in addressing your particular complaint:

1.  Your local Better Business Bureau may be able to assist you in mediating a dispute with a business.

2.  You may file an action in small claims court if the amount in controversy does not exceed $5,000.00.

3.  You may have a remedy available to you through a private lawsuit. If you do not have an attorney, you may contact the Idaho State Bar and request their referral service at:

Idaho State Bar
PO Box 895
Boise, Idaho 83701
(208) 334-4500